FAQ

Frequently Asked Questions

Find answers to the most common questions about Mobyform.

Visit the Mobyform website and click "Sign Up". The public site will redirect you to the application at build.mobyform.com, where you can complete registration.

I forgot my password. What should I do?

Click "Forgot Password" on the application login page and enter your registered email. You'll receive the next step in the recovery flow there.

Available sign-in methods depend on the current application configuration. Use the login page on build.mobyform.com to see the sign-in options currently enabled for your workspace.

How do I update my account information?

After signing in to the application, open your account settings there to update your profile and other personal details.

Creating Forms

How many forms can I create?

The number of forms depends on your plan. The Free plan has limited form creation, while Pro and Business plans offer higher limits. Check the pricing page for details.

What form types are available?

Mobyform supports three form types:

Standard Form — For surveys, registrations, feedback collection
Exam Form — With auto-scoring, ranking, and grade analytics
Marketing Form — For raffles, promotions, and campaigns

What field types are supported?

Mobyform offers 85+ field types including text inputs, multiple choice, date/time pickers, rating scales, matrix questions, file uploads, signatures, geolocation, verification widgets, and more. See Field Types for the full list.

How do I create a form from a template?

Click "New Form" → "Template Library", browse or search for a template, then click "Use This Template". The template loads into the editor where you can freely modify everything.

Can I duplicate an existing form?

Yes. Right-click a form in your form list and select "Duplicate". The system creates a complete copy including all fields, logic, and settings.

Can forms have multiple pages?

Yes. Add a "Pagination" component in the editor to split your form into multiple pages. It supports Previous/Next navigation and a "one question per page" mode.

Form Design

How do I set up conditional logic?

Click the "Logic" tab in the editor toolbar, or click "Add Logic" in a field's properties. You can show/hide fields based on answers, toggle required status, or jump to different pages. See Conditional Logic.

How do I customize the form appearance?

Click the "Theme" tab in the editor to choose a preset theme or customize colors, fonts, backgrounds, and button styles. Pro plans also support custom CSS. See Theme Customization.

Can I remove the Mobyform branding?

Pro and above plans can remove the Mobyform branding from the form footer. Toggle off the branding switch in the "Theme" settings.

How do I add a form cover?

In the theme settings, find the "Cover" section to set a cover color, upload a cover image, or add a title and description.

How do I add a watermark?

Enable the watermark feature in "Form Settings" or "Theme". You can add custom text watermarks or automatic username watermarks to prevent screenshots.

How do I publish a form?

Once your form is ready, click the "Publish" button in the top-right corner of the editor. You'll get a shareable link and QR code.

Link sharing — Copy and share the direct link
QR code — Download a QR code image for offline scanning
Website embed — Use iframe code to embed in your website
Popup embed — Show the form in a popup on button click
Email/Social — Share via email or social media

How do I password-protect a form?

Go to "Form Settings" → "Access Control" and enable "Password Protection". Set a password that users must enter to view and fill out the form.

Can I restrict who can fill out my form?

Yes. You can restrict access through:

Password protection
Whitelist restrictions
Login requirement
IP restrictions
Time limits (set open/close times)

How do I set a submission deadline?

In "Form Settings" → "Submission Settings", set a deadline. The form automatically stops accepting submissions when the deadline is reached.

Can I limit submissions per person?

Yes. In "Form Settings" → "Submission Settings", set "Submissions per person" to limit how many times the same user can submit.

How do I embed a form in my website?

Get the iframe embed code from the publishing page and paste it into your website's HTML. You can also use the popup embed option. See Publishing & Sharing.

Can I use a custom domain?

Pro and above plans support custom domains. Go to "Settings" → "Domains", add your domain, configure the DNS CNAME record, and verify. See Custom Domains.

Data Management

How do I view form submissions?

Click the "Data" tab on the form detail page to see all submissions in a table. Click any row to view the full details.

How do I export data?

Click the "Export" button on the data management page, choose a format (Excel or CSV), and select whether to export the current page, selected records, or all data.

Can I manually add data?

Yes. Click the "Add" button on the data management page to manually enter and add a data record.

Can deleted data be recovered?

Deleted data goes to the recycle bin where it can be restored. Data permanently deleted from the recycle bin cannot be recovered.

How do I filter data?

The data management page offers multiple filters: filter by field value, date range, or full-text search. Combine multiple filters to precisely locate data.

Can I perform bulk operations?

Yes. Select multiple records to perform bulk delete, bulk export, and other batch operations.

How do I print data?

In the data detail view or list, select "Print" to print records using the default template or a custom print template.

Exam Features

How do I create an online exam?

Create a new form and select "Exam Form" type. Add questions (multiple choice, fill-in-the-blank, etc.), configure correct answers and point values in the exam settings, then publish. See Exams & Quizzes.

What scoring methods are supported?

Auto-scoring — Objective questions (multiple choice, true/false) are graded automatically
Manual scoring — Subjective questions are graded by administrators
Mixed scoring — Objective auto + subjective manual

Can I set a time limit for exams?

Yes. Set the exam duration in the exam settings. The system auto-submits when time runs out.

Can questions be randomized?

Yes. Enable "Shuffle Questions" and "Shuffle Options" in exam settings so each test-taker sees questions and options in a different order. You can also randomly draw a set number of questions from a question bank.

How do I view exam results?

The data management page shows each test-taker's score. The system automatically calculates total scores, rankings, accuracy rates, and other statistics.

Team Collaboration

How do I invite team members?

Create an organization on the "Team" page, then add members via email invitation, invite link, or token invitation.

What permission roles are available?

Organizations have four roles: Owner, Admin, Member, and Restricted Member. At the form level, you can fine-tune each collaborator's access through permission groups. See Team Collaboration.

Can I add collaborators to individual forms?

Yes. Go to a form's "Settings" → "Collaboration" to add collaborators with different permission groups (Data View, Data Management, Form Editor, Full Access, etc.).

What are workspaces?

Workspaces help organize forms within an organization by project or department. You can create multiple workspaces and assign different members to each.

Orders

Can I collect payments through forms?

No. Mobyform does not currently process payments inside forms. You can use Order Forms to capture product choices, quantities, registrations, and contact details, then complete billing in your existing checkout, invoice, or payment system.

Can I show prices or totals in an order form?

Yes. Use choice fields, quantity fields, and calculated fields to show informational totals. These totals do not charge the respondent or collect card details.

Should I collect card numbers in form fields?

No. Do not collect credit card numbers, bank account numbers, or payment credentials in ordinary form fields.

Integrations

What third-party integrations are supported?

Mobyform supports 22+ platform integrations including Google Sheets, Notion, Slack, Airtable, Mailchimp, HubSpot, Zapier, Make, and more. See Integrations.

How do I configure a Webhook?

Go to the form's "Integrations" page, select Webhook, enter your target URL and trigger events, then save. You'll receive HTTP push notifications when form events occur.

How do I use the API?

Pro and above plans include API access. Generate an API key in "Settings" → "Developer", then use the RESTful API to manage forms and data. See API.

Other

Are forms mobile-friendly?

Yes. All Mobyform forms are automatically responsive on mobile devices — no extra setup needed. You can also switch to mobile preview in the editor.

What languages are supported?

The Mobyform interface is available in Chinese and English. Form content can be written in any language.

How is data security handled?

Mobyform uses multiple layers of security:

HTTPS encrypted transmission
Encrypted data storage
GDPR controls
Permission controls and audit logs
Cookie consent management

How do I contact support?

You can reach us through:

Email support
Live chat
Help documentation

Is there a free plan?

Yes. Mobyform offers a free plan with basic form creation and data collection features. For advanced features (custom domains, branding removal, API access, etc.), upgrade to Pro or Business.